IMS aimed to streamline its lead generation and sales process
IMS aimed to streamline its lead generation and sales process, for which we implemented Zoho Applications, including Zoho CRM, Zoho SalesIQ, Zoho Social, and Zoho Campaigns.
img
Client Overview:

‌IMS Group is a Global Workforce Solutions company, with a mission to accelerate and transform your business’ way of working through a range of flexible and comprehensive offshoring services. Since 2006, aim is to support you with skilled and curated resources, helping you focus on business growth and value creation.

Problem:

Challenges Faced by IMS:

❌ Disorganized Lead Management & Tracking
Leads came from multiple sources but lacked a centralized system for tracking and nurturing.

❌ Inefficient Lead Qualification & Handover
Without a structured qualification framework, sales teams wasted time on unqualified leads, and handovers were chaotic.

❌ Manual & Ineffective Engagement Strategies
The absence of automation in email marketing, social media outreach, and follow-ups led to inconsistent engagement.

❌ Lack of Sales Process Visibility & Automation
Tracking sales progress and managing proposals was cumbersome, causing delays and inefficiencies.

img
Conclusion:

With the successful implementation of Zoho CRM, Zoho SalesIQ, Zoho Social, and Zoho Campaigns, IMS overcame its project management challenges and achieved major operational improvements. By leveraging automation, optimizing resources, and enhancing efficiency, IMS became a more agile, productive, and profitable Workforce Solutions company.

Empowered by the Zoho suite, IMS is now well-prepared to scale and embrace future growth with confidence.

Client Testimonial:

Gratitude for NuageCX’s Exceptional Support

IMS sincerely appreciates the outstanding support from the NuageCX team. Your timely responses, dedication, and commitment to addressing our queries have been truly commendable.

We are especially grateful for your assistance in customizing our Zoho platform to perfectly fit our needs. Your attentiveness and prompt action played a crucial role in the platform’s successful implementation.

A special thanks to Pankaj and Snehil for their unwavering support, responsiveness, and guidance throughout the process.

Thank you once again for your invaluable support!